FAQ

Gift Aid only applies to personal donations, so your company donation will not be eligible. For a charity to benefit from the tax on a company donation, the donation should be paid gross (without deducting Income Tax). The company can then claim tax relief when calculating its profits for Corporation Tax. For further information, please contact your Tax Office or accountants

You will need to be 18 years at the time of the event to be able to take part.

Eden Project

Dogs are allowed into the Eden Project but are not permitted to take part in the event and will need to remain with family or friends who are spectating during the race. They cannot come into the event village which is situated inside of The Gallery. 

Charlton Farm, Bristol

Yes! We welcome dogs at this event (just make sure to clean up after them)

Virtually

Dogs are of course allowed to join you if you are taking part virtually!   

South West Splash is our brand-new fundraising event where you come up with a water-based challenge or fun activity.

You could swim every day for a month, or your child could swim a length of the pool. You could learn to surf until you drop, or kayak a marathon. Your child could learn to dive or simply handstand in the pool. Whatever the challenge, it doesn’t matter! There is nothing too small or too big, so get those swimming costumes, shorts or wet suits on and make a huge difference.

Come along wearing a shiny white t-shirt (and running gear you don’t mind getting messy) or perhaps wear something more unusual like a wedding dress, tutu or fancy dress! So long as it’s white so you can see the multi-colours in all their splendour at the end.

Well-fitting trainers are recommended but please don’t wear your expensive ones, as they will end up every colour of the Rainbow. The coloured pigment should wash out of most fabrics, but some of the more stubborn colours may stain certain fabrics so please wear clothes that you don’t mind getting stained.

Explain to potential supporters that you are taking part in a challenge (similar to a marathon or any other sponsored event) and that it will require dedication, commitment and training to raise money and to complete the trip.  The more you talk about the charity, the more they will realise how important your hard work is. You could always choose to pay towards the costs of the event yourself, so you can reassure your sponsors that 100% of their donation will benefit Children’s Hospice South West.

We aim to provide a home from home environment and we try and re-create whatever night routine you have at home when settling your child to bed and through the night and during your child’s stay.

A bit about family accommodation, what is provided i.e. towels, bed linen etc.

CHSW is unable to support individuals requiring visas to volunteer in the UK as we do not have a sponsorship licence.

If you would like to check your tickets, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form.

Tickets can be purchased online. Each raffle ticket costs £1 and there is a minimum purchase of 5 tickets and a maximum purchase of 200 tickets. Payment is by debit card only.

Only registered participants can gain entry to the venue on the night and therefore only those with a walker number will be given access. 

No. Only fill out the own place running form if you have already purchased a place from the event organisers.

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.

You should have received an email confirmation when you registered. If you haven’t received this, please email our events team or contact your local community fundraiser as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes automated emails may filter into this mail box.

You will not jump in unsafe weather conditions.  However, you can never rely on the weather forecast entirely so please call the airfield on 01404 890 222 after 4.00pm on the day before your skydive, and a member of the Skydive Buzz team will advise you.  Please remember that your deposit is non-refundable so it’s important that you speak to a member of the team at the airfield to rebook your skydive if weather conditions don’t permit you to jump on your original date.

We will absolutely take your word for it! However, if you want to show your supporters you have completed your hike, we recommend you download Strava and link this to your Just Giving page or social media- this can also help increase your fundraising. You can also share this on the Be Incredible Facebook page so we can all see you efforts! 

If you can't complete your run on these dates, you're welcome to do it either the week before or even the week after the 11 December. Let us know when you've completed it. For your photos to be included in the virtual competitions they must be added by the evening of Sunday 12 December. 

No! Anyone can take part, because you are completing the event in your own time, at your own pace, on your own terms.

Sometimes emails can end up in your junk box, so please check this first. If you still have not received either your confirmation email or welcome email, please email Kiley to check your registration was successful.

If you sign up over a weekend, please note you will not receive your welcome email until the following Monday.

Yes. The tour operators and ground agents are very experienced in organising challenges such as these and you will be accompanied by a tour leader, a doctor as well as English-speaking local guides and porters who are all there to ensure your safety and enjoyment of the trip. The routes we take are well established and known well by our guides. The tour operators will be aware of any rising political, health or safety issues affecting the countries our supporters visit.

Normally all volunteers must be over 18 with the exception of retail volunteers who must be 14 years or over.

You can appoint whoever you like. Be sure to ask them first, as it can take a lot of time. You can also appoint a professional, like a solicitor or accountant, but your estate will need to pay their fees.

The cost of each Raise a smile Lottery ticket is £1. Tickets may be purchased on a regular play basis or a one-off play basis. There is a maximum purchase of five (5) ticket numbers per weekly draw. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw. You can join online here.

If attending our Cornwall or Clevedon events, you need to remember to bring your walker number and “I am walking in memory of…” sign along with your decorated candle bag to hand in to our memory team.

If you are attending our Devon event, you will collect your candle bag and walker number on the night.

We also recommend you bring a torch and mobile phone. 

A corporate partnership with CHSW will bring invaluable benefits to your business and your employees. There are lots of ways to support our vital work with life-limited children and their families.

Santas on the Run North Somerset

By default, you will receive notifications for all replies to your comments. You can also subscribe to entire discussions on which you comment within the settings of your Disqus account. Registered users can turn off new thread subscriptions within the settings of their Disqus account.

Unfortunately, we are not able to claim Gift Aid on any purchase you make from us. However, if you are a UK taxpayer, we can, with your permission, claim Gift Aid on any donation you make to us, or have made to us in the past four years. Please remember to tick the Gift Aid box when you make a donation to us.

All rooms are twin/triple share. If you would like to share a room with someone you know, you can enter their name on the registration form. If you don’t indicate your preferred buddy, we will allocate your room with another member of ‘Team Hike’. Women and men who are unknown to each other will not be placed in the same room. 

As registration is free, we will be sending a medal to each person in your group who raises the suggested minimum sponsorship of £15. Visit our fundraising ideas section with lots of sponsorship ideas.

See more fundraising ideas

Ride for Precious Lives 2024

You will need to make your own travel arrangements to get to Charlton Farm, near Wraxall in North Somerset for registration on the Thursday evening and to travel home from the finish at Little Harbour near St Austell. Many cyclists choose to travel by train, we recommend you book early as spaces with bikes are limited and book up quickly.

Ride for Precious Lives 2025

You will need to make your own travel arrangements to get to Little Harbour near St Austell for registration on the Thursday evening and to travel home from the finish at Charlton Farm, near Wraxall in

Yes, your registration fee goes towards the costs for putting on the event.

Any additional sponsorship helps to raise vital funds to care and support children and young people living with life-limiting conditions and their families.

Your runner numbers, fundraising pack, sponsor form and coin collection card will be sent out from the beginning of April. If your friend or family has registered you, they will be sent your pack.  

Once all the information available is reviewed, a decision will be made about the appropriateness of hospice care for the child and family. The family and the involved professionals will be informed of this decision without delay. A typical period for completion of this referral process is approximately six weeks.  To make a referral please click here.

We’ve got lots of volunteering opportunities for you to choose from. You can start searching online right now.

If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation. You will receive tax relief at the highest rate of tax you pay; so each pound you give, will only cost you 60p.

It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.

At the Clevedon and Cornwall events, you will receive a medal as you cross the finish line.

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

Your registration fee only covers the cost of the event and your sponsorship is supporting our vital care for the children and families that attend our hospices. Sponsorship targets are £25 per person and £60 per family

Alternatively, you can make a donation of the suggested sponsorship of £25. Please make your donation via our online donation page marking it as your Santas on the Run donation.    

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

It is not usually commercially viable for most shop teams to collect donations from your home. However, collections can sometimes be arranged locally, so it's worth asking your local shop (contact details can be found on our Shopfinder). Our furniture shops (which you can also find through our Shopfinder) sometimes offer a local collection service.

Long-term donations enable us to plan for the future and ensure money is available where it is needed most, so we can be there for as many families as possible.

Regular gifts mean a consistent, predictable income so we can plan and budget better, making us more efficient. It’s also more cost effective. More of your money goes to our work as they generate less administration and carry cheaper bank charges.

There are benefits for you too. A regular gift is a hassle-free way to donate, while knowing that you are helping us make the most of short and precious lives.

Make a donation.

The Incredible Hike As You Like is a virtual event where you can complete a hiking challenge of your choice, whilst raising smiles for children and families that are supported by our three hospices.

Whether you are looking for a scenic stroll with beautiful views, or a challenge like no other, hiking in the South West provides a wonderfully dramatic and stunning backdrop.
You may not need to venture very far to find your nearest green (or blue) space, so step outside your front door, head for your local park, canal, lake or coast.

To inspire you, we have put together 30 “Incredible Hike as you

Santas on the Run is a fun 2k run, walk, or jog at either the Eden Project in Cornwall and Charlton Farm in North Somerset or alternatively you can choose to create your own route and take part virtually in our Facebook Challenge. This year we will not be providing Santa suits but we are letting you decide if you want to twinkle in tinsel, rock it like Rudolph or sleigh it like Santa - dress up in your festive gear and complete a challenge of your choice all whilst raising seasonal smiles for children and families that are supported by our three hospices.

Unfortunately, some of our emails can end up in your junk inbox- please check this first. If you still have not received either your confirmation email please email Hollie and she will check if your registration was successful. If you sign up over a weekend, please note you will not receive your fundraising pack email until the next working day. 

At the finish line we will have cleaning stations with soft brushes so that you can give yourself a good dusting off to remove most of the powder. You won’t be 100% clean but you will be able to remove most of the paint.

We recommend that you leave a towel in your car to cover your seat or spare clothes to put on top of your running gear to ensure you get as little paint as possible on your seat.

CHSW cannot be held responsible for any damage or paint getting on participants vehicles, public transport or private property.

If you opt for the minimum sponsorship method of payment, about half of the sponsorship target will be used to pay the costs of the trip, although this varies slightly for each event. If you opt for the self-funder method of payment, 100% of your fundraising will go towards Children’s Hospice South West.

Your deposit is not included towards the sponsorship target, but does go towards covering the challenge costs.

Equipment, disposable medical equipment, medicines (correctly labelled with the child’s prescription), nappies/pads and toiletries for personal use.

The majority of UK visas allow people to volunteer, although there may be restrictions to the number of hours you can volunteer. If you are unsure if your visa allows you to volunteer we recommend you contact the UK Border Agency. We may request verification of this.  Please note that Tourist/ Visitor visas and Student Visitor visas (usually students visiting for six months or less) do not allow people to volunteer.

Winners must verify their details and claim their prize within 6 months of the draw date, after which CHSW will treat the prize as a donation.

Only persons aged 18 years or over and resident in Great Britain (England, Scotland or Wales) are eligible to enter the Raffle. CHSW Staff and their families are permitted to enter the Raffle. CHSW Directors as well as CHSW staff and employees of service providers who are directly involved with the administration of the Raffle are not eligible to enter.

Moonlight Memory Walk Cornwall is a private event being held by Children’s Hospice South West and only registered participants of the walk can access the venue on the night. 

Online giving websites are an extremely effective way to easily boost your fundraising total. They work by allowing sponsors to log on to a fundraiser's unique page and sponsor them using a credit or debit card. The money from online fundraising pages (e.g. Just Giving / Virgin Money Giving) gets automatically sent through to CHSW and added to your total, so no need for paper forms!

No. Our Trustees govern the Charity on a voluntary basis.   Read more about our Board of Trustees.

In order to confirm your charity place in a race, you'll need to confirm your details with the race organisers. As a participant in the event, you'll need to agree to their terms and conditions and let them know you’re running with a charity place. If you don't complete this second stage of the registration process by the specified deadline, you won't able to take part on the day. This second part to the registration process is at no extra cost.

All jumpers are covered by the British Skydiving third party Liability Insurance of up to £5 million. The British skydiving third party insurance has a cost of £22.42 and is not included in any bookings. This must be paid within 7 days of booking confirmation. 

If you unable to complete your Hike as You Like in May, you are most welcome Hike as You Like anytime! Please just register and let us know when you are planning your hike.  

You need to join the Santas on the Run Facebook Group! 

If you want to warm up, please watch one of our pre-recorded festive warm ups – there will be links in the Facebook Group over the weekend and you'll be able to find them on our website.

When you get back from your run there will also be a special story being read by our resident elf that you and your children can watch by clicking on the link on the event page.

Go back to Santas on the Run

Participants who register are not obliged to raise sponsorship. However, if you raise over £30 you will receive a medal. Alternatively, you can make a suggested minimum donation of £30 when you register online. 

Rainbow Run is not a race and therefore everyone gets a medal as they cross the finish line!

Yes. We can put you in touch with the tour operator directly who may be able to reschedule your flight home and help you plan a holiday if required. Please note that there will be extra costs for extending your stay and you will need to plan this well in advance.

Our hospice teams have engaging and challenging activities for corporate teams. If you're interested in volunteering in a group as part of your company's corporate social responsibility programme, please contact your local corporate fundraiser or complete our enquiry form.

Yes, there are three types:

A Residuary Legacy is a percentage or share of the balance of your estate once all other payments and gifts have been made. A lot people prefer to give a residuary gift because it keeps in line with inflation and does not lose value over time.

A Pecuniary Legacy is a fixed amount of money.

A Specific Legacy can include specific items like personal possessions, land or shares.

A computerised randomly selected weekly draw takes place every Friday. Should the Friday fall on a bank holiday, the draw will be run  the day before or the next working day.

Unfortunately there are no facilities and we cannot accept liability for anything you leave behind. Please bring only what you need and are able to carry for the night.

To claim Gift Aid on your fundraising, we must have the first name or initials, last name, full home address and postcode of each individual donor/sponsor. So please encourage them to tick the Gift Aid box on your sponsorship form when they sponsor you. Without these details we legally can't claim Gift Aid - so be strict with your supporters!

Santas on the Run is a fun 2k run, walk, or jog at either the Eden Project in Cornwall and Charlton Farm in North Somerset or alternatively you can choose to create your own route and take part virtually in our Facebook Challenge. This year we will not be providing Santa suits but we are letting you decide if you want to twinkle in tinsel, rock it like Rudolph or sleigh it like Santa - dress up in your festive gear and complete a challenge of your choice all whilst raising seasonal smiles for children and families that are supported by our three hospices.

You can change your display name, which appears next to their comments, as well as your bio, website, and location within your Disqus profile settings.

Yes! You can buy our selection of Christmas cards, calendars and diaries in our online shop.

Christmas cards and goods are also sold in all of our shops and in our Hospice reception areas.

We will look after your luggage each day and transfer it to thehotel . We ask you bring no more than 1 overnight bag and 1 day bag. We will be provide you with luggage labels for each.

If you cannot complete your run on any of these dates, complete it on any other day following this week and let us know when you have completed it!  

Your bike will be your best friend during the 3 long days of cycling - we strongly advise that you use a road bike as they will help you go faster and will be more comfortable. When choosing which bike to use remember the terrain, you may wish to leave the carbon wheels at home! You can complete the ride on a hybrid or mountain bike but these will be slower and you must have slick road tyres and inflate them to the highest possible pressure. Electric bikes are not permitted.

The marathon starts at 9am, the half marathon starts at 10am, the 10k is at 11am and final mile at 1pm.  

Once you have registered, you will receive an email on the next working day. This will include links to set up your Just Giving pages and information about the event. You will also receive other emails from us to support you with your fundraising along with a call from one of our fundraisers. Your runner numbers & Fundraising pack will be sent via post.  

We have eight specially adapted bedrooms at both Little Bridge House in Devon, and Charlton Farm in Bristol. At Little Harbour in Cornwall there are six, which are used for respite breaks.

At each hopsice we keep one of these bedrooms free for emergency or end of life care.

Once you’ve applied we’ll contact you with the next steps as quickly as we can and keep you updated throughout the application and selection process.  

If you’re selected, we'll want to get you started as quickly as possible but this will depend entirely on the role and what checks we need to do beforehand. If the role requires a DBS check (we’ll flag this in details about the opportunity) the process can take longer.

Payroll Giving is taken straight from your gross (pre-tax) pay so there is no need for us to choose to claim the tax back through Gift Aid – saving us admin costs.

If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation.

Read the CHSW Raffle full terms and conditions. The purpose of which are to ensure you are informed about the terms and conditions of entering the CHSW Raffle, and to promote social responsibility in gambling

Setting up a dedication a part of this event is optional. You are welcome to take part and remember your loved one by personalising your memory box and candle bag. However, if you decide you would still like your loved ones name/s to be a part of the  memory ceremonies, please:

• Email Kate for Moonlight Memoiry Walk Devon
• Email Hollie for Moonlight Memoiry Walk Clevedon
• Email Kiley for Moonlight Memoiry Walk Cornwall

Collecting sponsorship from companies is a great way of increasing your sponsorship. Many companies offer a Matched Giving service where they match all the sponsorship raised by the staff. 

Eden Project

We will be sending out your runner number, fundraising pack, sponsor form and coin collection card from mid October onwards. You are welcome to download any of these fundraising tools prior to this by visiting the 'how to fundraise' tab on the Santas on the Run Eden webpage.

Charlton Farm

We'll be sending your fundraising pack and runner number out in the post at the beginning of November. Your fundraising pack will also be available to download, and includes a sponsor form, coin collection card and gingerbread house collection box. You can download this by visiting the 'how to

If you set up an online fundraising page, your donors will be prompted to fill in the Gift Aid details on their individual donation.

Please encourage your sponsors to complete their last name, initial and full address on your sponsorship form if they would like their donation to be Gift Aided.

Yes we can. Every time we sell something belonging to you, we can raise 25% more from the government through Gift Aid - at no cost to you.

Find out more about Gift Aid.

Yes, setting up a gift online is also completely safe. Any personal information you enter onto our online Direct Debit pages (including, name, address and bank account details) is encrypted before being sent to us.

Your information is saved in a secure environment using industry standard practices. You are then covered by the Direct Debit guarantee. We will write to you to confirm the details of your gift, and give you at least 21 days before taking the first payment. You can amend or cancel at any time.

Yes please. We would like you to let us know that you (and any members of your family / group) are taking part so we know how many of you wonderful people are supporting CHSW, ensure you receive information relative to the event and support with your fundraising.
 
 

Yes please!   

For the Eden Project and North Somerset events, we ask you register yourself and the members of your group so you'll receive all the support and information you need.  We will not be accepting on the day registrations. Please sign up for the location and wave time you would like to attend. 

Eden Project, Cornwall

Charton Farm, North Somerset

Absolutely!  Please email Hollie and we can send these out to you. Just let us know how many you require. 

You will leave Rainbow Run looking very colourful, and we recommend a few showers to rinse off the paint. If you have stubborn colours in your hair washing up liquid works a treat to rid the colours. If your hair is very light, or colour treated, you may wish to wear a hat or headscarf to minimise the paint contact.

• Return flights
• All travel arrangements on the event
• Accommodation as stated on the challenge itinerary
• All food and refreshments on the event
• Camping equipment (where applicable) excluding sleeping bags
• Guiding team and medical provision
• Transport of your luggage between camps/accommodation

We are open 24 hours a day, 365 days a year.

If you die without a Will in England or Wales the law will decide who gets what. If you have no living family members, all your property and possessions will go to the Crown.

Unfortunately we cannot claim Gift Aid on funds raised through the lottery.

Yes, the CHSW Raffle is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. Read the full Terms and Conditons.

Unfortunately, we are unable to take registrations on the night. You must sign up online before the registration closing date in order to take part in the event. 

Moonlight Memory Walk Cornwall

Moonlight Memory Walk Clevedon

Moonlight Memory Walk Devon

We ask that you pay in your full fundraising amount within one month of your event.

Please let us know if you are not going to be able to pay in your money on time for any reason.

Absolutely. Getting your company involved in fundraising is a brilliant way to motivate your workforce as staff members across all levels can work towards a common positive goal. CHSW runs a very successful Charity of the Year (COTY) programme, as well as a Give as You Earn scheme. 

The race pack containing your race number will be sent by the event organisers. Please visit the FAQs section on the event organiser’s website for more details. We'll send a separate race pack containing your CHSW running vest, if you have given us your size. 

As your sponsorship is paying towards the charity-funded skydive, you will need to be transparent with your donors. We are unable to claim Gift Aid on the first £400 raised towards your skydive. Therefore, to make things simple we advise the following:

• When setting up your online fundraising page please do not allow Gift Aid to be claimed

• Do not allow donors on your sponsorship form to tick the Gift Aid box

• Add this clear statement to your online giving page and sponsorship form: £200 of the sponsorship raised will be funding the Skydive and the remaining sponsorship will support care at

There are lots of ways to pay in your sponsorship. 

We recommend you do not send any cash in the post. Please pay the money raised into your bank account and then make a donation on our online donation page.

You can send your sponsor forms and a cheque to your local hospice:

Little Bridge House

CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ 

Little Harbour

CHSW, Little Harbour, Porthpean Road, Porthpean, St Austell, Cornwall, PL26 6AZ 

Charlton Farm

CHSW, Charlton Farm, Charlton Drive, Wraxall, North Somerset, BS48 1PE 

You can also add any offline sponsorship to your